Attendee FAQ


We are working to provide you with as many details and updates as possible, as they happen, and we truly appreciate your patience as we move forward on this new path. 

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You can also send questions and concerns to our meetings team at


Will there still be a NAFA Institute & Expo this year?

Absolutely!  NAFA will be hosting I&E on a virtual platform.  That platform will contain all the sessions, chat lounges, expo hall and networking for the show.    

What are the new dates for NAFA 2020 Institute & Expo?

The virtual show is September 14 – 17.  As an added bonus content will be available post show until October 2.  That’s 3 weeks of access to all the content. 

Will the original agenda (presentations, exhibitors, education sessions) be maintained?

We know a virtual conference isn’t the same as one you attend in person and that 8 hours of content with only short breaks won’t work.  The virtual agenda will be streamlined into 4 half days instead of 3 full days, with longer breaks built in, but there will still be 4 General Sessions and 25 education sessions offered as well as access to product and service suppliers in our interactive expo hall and supplier showcases.  The new schedule will be posted on the website shortly.

When will new information be available on the NAFA Institute & Expo website?

One July 15, the NAFA I&E website will relaunch with updated information and registration.  All NAFA members, and current show attendees, will receive an email upon the registration opening. 

I am currently registered for the NAFA Institute & Expo what are my options?

Someone from the registration team will be in touch to help you with your options, but in summation we hope you will transfer your 2020 fees to the 2021 show being held in Pittsburgh, PA on April 12 – 14, 2021.  By doing this you will lock in 2020 rate for the 2021 show, and we will include your registration to the virtual 2020 show for free.  That’s two shows for the price of one!  Additionally, all attendees who defer their payment through this program will be offered first option on hotels for 2021.
If you believe you cannot attend the virtual show, you can still defer your payment to 2021 (in your name) and we will help you transfer your virtual show registration to another person in your company with no added fees.

I hadn’t registered yet.  When can I register and what is the cost?

New registration will start on July 15th when we relaunch the I&E website.  The cost of the virtual show is $299 for NAFA members and $599 for non-members.  The price is the same for everyone whether they are fleet managers, technicians, consultants or suppliers.  The virtual show will have something for everyone!

What about the Show Guide and all the information usually given in the registration bag?

We want you to have as full show experience as possible so we will send you a Registration Box the week before the show!  This will include all the items that go in the conference tote – and the conference tote too!  Registration will reach out to get your shipping address in the event it is not the same address as your membership one.     

Will there be education available prior to the new September event?

Yes!  NAFA has been hosting a series of webinars throughout the summer for I&E attendees and will continue to do so until the September show.  All current, and new registrants will be added to the invitation list for those events as they are scheduled.  You can check out some of the webinars we have offered HERE.   

All Other Questions


Who do I contact for other questions?



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