Opening Keynote - Will Bowen
Monday, August 30, 2021
Creating a Complaint Free Environment
Executives, employees, and staff deal with hundreds of complaints on a daily basis from both complaining customers and complaining coworkers. Silence the complaints by building a positive environment at work or at home with this fast-paced and humorous presentation by Will Bowen.
In a fast-paced and funny presentation you’ll learn:
- What’s wrong with complaining?
- What is (and isn’t) a complaint?
- The five reasons people complain (as remembered by the acronym G.R.I.P.E.)
- How to get other people (and ourselves) to stop complaining
- Positive leadership in a negative world
You’ll leave this presentation inspired, mindful of own complaints, and motivated to approach complainers with new, simple and effective strategies.
As a bonus, all attendees will receive the materials to implement Will’s Complaint Free Challenge at the show and beyond.
About Will Bowen
In 2006, Will Bowen was the minister of a small midwestern church delivering a series on prosperity. As part of the series, he suggested everyone try and break the complaining habit by going 21 days in a row without complaining. Will gave purple rubber bracelets to everyone in attendance urging them to put the bracelet on either wrist and switch it to the other wrist with every spoken complaint. Will’s idea EXPLODED around the world.
Will’s 21-Day Complaint Free challenge has been recommended by Oprah, Maya Angelou, Dr. Oz, Tim Ferris, Joe Vitale, Gary Zukov, The Wall Street Journal
, NBC’s Today Show, the ABC Evening News, NPR, and many, many more. Over 12 million people have taken the Challenge!
Will has written five books that have sold in excess of 3 million copies and have been translated into more than 25 languages. His first book, “A Complaint Free World,” (2007) is an international bestseller. His presentation clears up the “ear pollution” of complaining in a way that is engaging, inspiring and funny!
Tuesday Keynote - Mary Kelly PhD, CSP, Commander US Navy (Ret)
6-5-7: The 6 Stages of Any Crisis, the 5 Techniques to P.I.V.O.T. Through It, and 7 Reminders to Lead Proactively Out of It
Does your team understand the six stages of a crisis?
Do your leaders recognize the stage people are in, and do they react appropriately?
Are you leading or just hoping for the right outcomes?
To successfully lead people through and out of a crisis, first, we first have to understand the six stages of a crisis. Based on her Navy experiences during the first and second Gulf Wars and 9-11, Commander Mary Kelly articulates the reactions of people in various stages of crisis. As effective leaders we must be able to help our teams P.I.V.O.T through the crisis, by renewing their sense of purpose, influencing and inspiring others to take the
right action, assessing the volatility levels, seeing the opportunities, and providing the right tools, techniques, and technology that allow people to succeed. Only then can we apply Mary’s seven leadership reminders (C.L.A.M.P.E.R.), so that we are providing the right response to the right people at the right time to achieve the right outcomes.
About Commander Mary Kelly PhD, CSP, US Navy (Ret)
From her days as a naval intelligence officer to her role as one of today’s most influential economists, Commander/Dr. Mary C. Kelly has carved out an unforgettable career in leadership. Former chief of police, professor, realtor and HR Director – Mary has spent over 25 years teaching and training more than 40,000 military and civilian personnel. Mary is now on a mission to spread her message of success with audiences worldwide, sharing with them the secrets to being a true leader in today’s workplace.
A high-energy keynote speaker, Mary is focused on using research, laughter, and experience to show professionals how to excel. Mary’s relatable, no-nonsense approach inspires audiences to embrace their roles, surpass their goals, and plan for the future.
Mary is the author of 13 books on business growth, leadership, and today’s economy. She is a speaker, coach and trainer who has worked with hundreds of organizations and companies across the globe.
Closing Keynote - Paul J. Long
Wednesday, September 1, 2021
Connecting the Workplace and Life through F.U.N
Based on the core principle of "Foundation," "Understanding of others," and "Help identify next steps," (FUN), Paul’s message will allow you to explore your foundation and understanding of others to help identify next steps in maximizing your overall effectiveness at work and in life.
When applied, these tactical behaviors are proven to create more joy, FUN and fulfillment in life while improving key performance indicators like customer experience, employee engagement, performance, and a whole host of others.
At a time where society appears to be more focused on what's not working as opposed to what is, embrace the opportunity to experience "what's GOOD!”
About Paul J. Long
Paul Long is a speaker, author, podcaster and master of shenanigans. He has developed a concept called Fundamism, simply defined as the FUNdamentals of a F.U.N. and optimistic lifestyle. When implemented, Paul’s philosophy has been proven to reduce attrition, attract great talent, improve customer experience and drive employee engagement.
He travels the world delivering high-content keynotes and training to Fortune 500 companies, government agencies and trade associations. His engaging, inspirational and unbridled energetic style is unlike any speaker you’ve experienced before. Paul challenges audiences to move beyond the traditional avenues of achieving happiness — money, title, status — and develop their own core values that create fulfillment both at work and home.