Closing Keynote Will Bowen
Creating a Complaint Free Environment
ecutives, employees and staff deal with hundreds of complaints on a daily basis from both complaining customers and complaining coworkers. In this fast-paced and funny presentation you’ll learn:
- What’s wrong with complaining? (Complaining’s destructive effects on health, happiness, relationships, and career)
- What is (and isn’t) a complaint?
- The 5 reasons people complain (as remembered by the acronym G.R.I.P.E.)
- How to get other people (and ourselves) to stop complaining
- Positive leadership in a negative world
Will Bowen Biography
You’ll leave inspired, mindful of own complaints, and motivated to approach complainers with new, simple and effective strategies.
In 2006 Will Bowen was the minister of a small midwestern church delivering a series on prosperity. As part of the series, he suggested everyone try and break the complaining habit by going 21 days in a row without complaining. Will gave purple rubber bracelets to everyone in attendance urging them to put the bracelet on either wrist and switch it to the other wrist with every spoken complaint. Will’s idea EXPLODED around the world.
So far, more than 11 million complaint bracelets have been distributed worldwide. The six millionth Complaint Free® bracelet was personally presented by Will to the late Dr. Maya Angelou. Will has been featured on Oprah, The Today Show, Dr. Oz, CBS Sunday Morning, The ABC Evening News, Newsweek, People magazine, Forbes magazine, O magazine, and Chicken Soup for the Soul.
Will has written 5 books that have sold in excess of 3 million copies and have been translated into more than 25 languages. His first book, “A Complaint Free World,” (2007) is an international bestseller. His presentation clears up the “ear pollution” of complaining in a way that is engaging, inspiring and funny!